Service notes and warranty

Clear expectations for assessments, repairs and customer approvals.

Assessment first

All repair decisions should be based on a physical or photo assessment and customer approval.

Parts and timing

Parts availability, model age and previous damage may affect timing and feasibility.

Water resistance

Water resistance depends on case condition, seals and pressure testing. It should never be promised without appropriate testing.

Customer property

Document the watch condition at intake, including visible scratches, dents and missing parts.